RETURN POLICY


Return?

  • You have 14 days from the date your order ships to return your item. All returns are refunded via store credit in the form of a iPrestige gift card.  The store credit will be emailed to the email address attached to your order.
  • Please include your packing list or order # with your return.
  • International orders have a return window of 21 days from the date your order ships.
  • Customers are responsible for the shipping cost of all returns. 

Exchange?

  • You have 14 days from the date your order ships to exchange your item(s) for a new item(s).
  • Exchange item(s) must be received within 14 days of exchange order initiation
  • Exchanges are unavailable for international orders
  • Customers are responsible for the shipping cost of all returns. 
  • Discount and coupon codes cannot be used on exchanges


RETURNS FOR STORE CREDIT MUST MEET THESE REQUIREMENTS:

  • Merchandise must be unworn and unwashed. We cannot accept returns of items that have been damaged, worn, soiled, and without clothing tags. Items must be in a condition suitable for resale.
  • Merchandise must have all tags, including any hangtags attached.
  • Any merchandise marked "Final Sale" cannot be returned

***Non-returnable merchandise include: T-SHIRTS, BODYSUITS (and bodysuit sets), BATHING SUITS, FORMAL DRESSES, and SALE items.

  • We reserve the right to refuse any exchange that does not meet our requirements including any signs of wear, the smell of fragrances, and smoke.
  • The customer is responsible for shipping fees to send the order back to iPrestige.
  • iPrestige diligently inspects all items before shipping; therefore, damaged merchandise is unlikely. Any returned items will be inspected for signs of wear or smoke, and in the event that the item does not match the original condition, the buyer will not receive a store credit.
Please email us at info@ShopiPrestige.com with your (IPB #) so we can locate your order and send you return instructions on how to return the item to receive your Store Credit, which, you will only receive once iPrestige Boutique receives the returned package.

**Please include your ORIGINAL PACKING SLIP so we know who you are. If you've misplaced your packing slip no worries, you may enclose a note with your full name and/or order number. A merchandise credit will be issued in the form of a gift card sent via email once the item is received and inspected.

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If you meet the return requirements please ship item(s) to:
iPrestige Boutique
Attn: Returns
P.O Box 55732
Metairie, LA 70055

RETURN PROCESSING TIME
Upon receipt of your package, your return for store credit will be processed within 3-5 business days. You will be notified via email once your return has been processed.